"Customer stated the unit was making noise.Disassembled and found 2 of the drum rollers were locked up. Customer approved replacement of the belt, rollers, and idler pulleys. Cleaned out the unit, replaced the belt, rollers and idler, cycle and tested the unit is running as is should"

"Customer states there is an issue with the door latch. Found the issue is the front panel and bulkhead are bent in the middle. This is causing an issue with the door making contact. Informed John of the issue and suggested the only thing I could do is reverse the door so the switch would be on the hing side and not the latch side. John approved the repair and a clamp for the hose. ALL GOOD.

"Returned with the heat element, installed heat element vacuumed out the unit, lubed up all the drum rollers. Reassembled cycled and tested the unit heated as is should. Checked the outside vent and its at 13.5 mph lots of debris in the vent informed the customer it could use a cleaning. Customer will clean"

"Returned with the part, installed the board and the wire harness the board came with, cycled and tested, the unit worked as it should"

"Gas dryer takes very long time to dry on Towels cycle and is a bit noisy during operation. Spoke with tech support and ran unit through diagnostics as well as performed a factory reset to the control board. There were no error codes or defective parts relating to this particular issue. I took temps from both timed dry and towel dry with temps appearing normal for both cycles. Recommend using Timed Dry on High Heat at Max Dry level which bypasses the auto-dry feature.* Rollers and idler pulley are causing some noise and should be replaced. Needs rollers x 4, part # 5304523152 and idler pulley, part # 134793511Scheduled a return visit this upcoming Wednesday with Phil to install the rollers and idler pulley.; schdld next appmnt for 4/17 WED !"