1. Your friends and family say you should.
    Our amazing customers – some of whom you may know – have honored us with great reviews and lots of 5-star ratings.
  2. We’re family-friendly.
    All our Service Hero techs are family guys. The five people in our company have a combined 24 kids (yup, all our own). We take your safety seriously and don’t take anything for granted, so all our techs have passed drug screening and a thorough background check.
  3. We respect your home.
    We take off our shoes, use floor protectors and counter protectors (see photo), clean up after ourselves, and strive to leave your house as nice as (or better than) we found it – just like mom taught us.
  4. We’ll be there in a flash, and have you fixed in a jiffy.
    We can get to most houses on the same (or next) business day. We have 5 vehicles fully-stocked with appliance parts. But if the part is not in our truck, we can usually source it locally and will return quickly to complete the repair.
  5. We talk straight on pricing.
    We use the Appliance Blue Book for pricing repairs. No subjective pricing, no guesswork, and no surprise bills at the end.
  6. We get personal.
    A real (nice!) human answers the phone, or your email, during business hours to help schedule your service call. Then during the repair process, we listen to your concerns and talk you through the proposed solutions. And if parts are ordered and we need to come back, 99% of the time the same technician returns to install the part and complete the repair. In the medical field they call this “continuity of care.” We think it fits.
  7. We’re obsessed with doing things right.
    But don’t just take our word for it. The Minnesota Better Business Bureau even awarded Omega Force their highest honor for integrity in business (see photo of BBB award). And we’re a Certified Service Center, having met high standards for technical knowledge, ongoing training, best business practices, insurance and professionalism.
  8. We really know our stuff.
    All we do is appliance repair (no appliance installations, and no appliance sales). We have a combined 25 years of appliance repair experience. Plus, we invest in continuing education to stay up-to-date on the latest appliance training, tools, and technology.
  9. We back up our work.
    All our service calls have a 60-day warranty on parts and labor (to apply, warranty work must involve the same appliance problem and the same failed part).
  10. We cover our…selves.
    Just in case – because even to Heros sometimes stuff happens – we’re fully insured for auto, workers’ comp, disability, and general liability.