Use this handy online Service Scheduler to set up your appointment. Service calls are scheduled
first-come first-serve, and appointments made here on the web site get top priority!
If you’re flexible in scheduling a time for your service call we can generally get you in pretty quickly. If you require an AM (8-12) or PM (12-4) timeframe, it can push your appointment out a couple of days.
You will receive a call from Hal, our robotic helper, around 7:00 PM the evening before your appointment. Hal will specify a 2-hour time window for your Service Hero technician’s arrival on the following day, and he will leave a message if you miss his phone call. If we have an email address on file for you, you will also receive and email around 7:00 PM the evening before your appointment. When the technician is in route to your house, Hal will call you once again with a helpful heads-up.
Please lock up all animals. We have been bitten countless times, and as a result don't trust Fluffy and Fido any more (Every Hero has his Kryptonite).
If your problem involves a stacked washer/dryer, be prepared to give assistance in moving the unit. If you cannot offer assistance, please let us know. We'll arrange to bring an Assistant Service Hero, at a flat fee of $100.
NOTE: If your warranty company referred you to us, please disregard the pricing – they have it covered!
If possible, please provide us with the model number and serial number of your problem machine, and any error codes you’ve noted when you schedule your service call. The more information we have ahead of time the more quickly we can repair your machine.