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Scheduler

Our Service Heroes are fast, but they can’t be everywhere at once.

Use this handy online Service Scheduler to set up your appointment. Service calls are scheduled
first-come first-serve, and appointments made here on the web site get top priority!

Pricing

  • We like to keep things simple. We charge $99 to visit your home and diagnose your problem appliance (each additional appliance is just $45 to diagnose).
  •  If you’re scheduling online, we’ll call you to verify the appointment time and collect the $99 diagnostic fee via credit card. If you cancel your appointment by 4:00 pm the evening before your appointment, we will gladly refund your $99.
  • Once we’ve diagnosed your machine, we’ll give you a quote for the total price of the repair.  We use the Major Appliance Blue Book, so the price we quote will be the same, no matter which Service Hero arrives at your house to save the day.
  • WARRANTY NOTE: If your warranty company referred you to us, please disregard the pricing – they have it covered!  You are still welcome to schedule online.
  • REFRIGERATOR NOTE: We do not service refrigerator sealed systems.

Scheduling your service

If you’re flexible in scheduling a time for your service call we can generally get you in pretty quickly. If you require an AM (8-12) or PM (12-4) timeframe, it can push your appointment out a couple of days.

You will receive a call from Hal, our robotic helper, around 7:00 PM the evening before your appointment. Hal will specify a 2-hour time window for your Service Hero technician’s arrival on the following day, and he will leave a message if you miss his phone call. If we have an email address on file for you, you will also receive and email around 7:00 PM the evening before your appointment. When the technician is in route to your house, Hal will call you once again with a helpful heads-up.

Pets

Please lock up all animals. We have been bitten countless times, and as a result don't trust Fluffy and Fido any more (Every Hero has his Kryptonite).

Heavy appliances

If your problem involves a stacked washer/dryer, be prepared to give assistance in moving the unit. If you cannot offer assistance, please let us know. We'll arrange to bring an Assistant Service Hero, at a flat fee of $100.

NOTE:  If your warranty company referred you to us, please disregard the pricing – they have it covered!

Appliance information

If possible, please provide us with the model number and serial number of your problem machine, and any error codes you’ve noted when you schedule your service call. The more information we have ahead of time the more quickly we can repair your machine.

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